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Terms & Conditions

Last updated: 10 October 2025

Welcome to Nutrition & Wellness House. By accessing or using this website, purchasing digital products, or booking a consultation or coaching session, you agree to comply with and be bound by the following Terms and Conditions.
Please read them carefully before using our website or services.

1. General Information

This website and its content are operated by Nutrition & Wellness House, owned and managed by registered dietitians.

The information provided across our website, services, and digital materials is intended for general educational and informational purposes only.

By using this site, you acknowledge that:

You are at least 18 years old.
You understand that nutrition advice provided through this website, unless in a one-on-one consultation, does not constitute personalised medical or dietary advice.

2. Professional Scope of Practice

All services and information provided by Nutrition & Wellness House are delivered within the professional scope of a registered dietitian.

We do not diagnose, treat, or cure medical conditions. Any advice provided is intended to support — not replace — the relationship with your healthcare provider.

3. Bookings and Appointments

3.1 Booking Process

Bookings for consultations, assessments, or coaching sessions must be made through the website or via approved communication channels.
Full payment is required at the time of booking to secure your appointment.
You will receive an email confirmation once your booking is completed.

3.2 Appointment Attendance

Please ensure you attend your session on time.
If you are running late, please notify us as soon as possible by sending an email to info@nutriwellhouse.com.
Sessions that start late due to client delay will still finish at the originally scheduled time.

4. Cancellation and Rescheduling Policy

4.1 Client Cancellations

Cancellations must be made at least 24 hours prior to your scheduled appointment.
For cash payment bookings:
- Cancellations made with less than 24 hours notice may result in a cancellation fee of 50%. The other 50% will be refunded within 3 - 5 working days.
- “No-show” appointments (where no notice is provided) will be charged the full session fee.
For medical aid payment bookings:
- The booking fee is non-refundable if cancellation is made with less than 24 hours before the session.
- The booking fee is non-refundable for “no-show” appointments.

4.2 Rescheduling

You may reschedule your appointment up to 24 hours in advance without penalty.
Rescheduling requests made less than 24 hours before your session will incur a penalty of 20%.

4.3 Provider Cancellations

In the unlikely event that Nutrition & Wellness House must cancel or reschedule a session, you will be notified as soon as possible and offered an alternative appointment or a full refund.

5. Refund Policy

5.1 Coaching Sessions and Consultations

Refunds are not available once a session has been completed.
Pre-paid packages (e.g nutrition programme sessions) are non-transferable and must be used within the programme duration.
Unused sessions after this period will expire and are non-refundable.
Refunds are only available if:
- We cancel or are unable to provide the service.
- A technical issue on our side prevents delivery of an online session.

5.2 Digital Products (e.g., eBooks, Meal Plans, Guides)

Due to the nature of digital downloads, all sales are final and non-refundable once the file has been emailed to you.
If you experience issues with downloading or accessing your file, please contact info@nutriwellhouse.com for support. In the email, please provide us with detailed information concerning the problem, as well as the invoice you received upon purchase of the product. Please use the same email address used when purchasing the product.

6. Disclaimer of Liability

6.1 General Disclaimer

All information provided through this website, consultations, and digital resources is intended for general educational purposes only.
While the content is developed by qualified professionals, it does not replace personalised nutrition or medical advice.

6.2 Medical Disclaimer

Always consult your doctor or registered healthcare provider before making significant changes to your diet, exercise, or medication.
If you have a medical condition such as diabetes, heart disease, or food allergies, it is your responsibility to provide full and accurate information to the consulting dietitian/coach to ensure an appropriate and holistic nutrition guidance approach.

6.3 Limitation of Liability

Nutrition & Wellness House will not be held liable for any loss, damage, or injury arising from the use or misuse of information provided on this website, during consultations, or within digital materials.

7. Intellectual Property

All content, including but not limited to text, images, graphics, recipes, PDFs, and guides, are the intellectual property of Nutrition & Wellness House and protected under copyright law.
Content may not be reproduced, distributed, or used for commercial purposes without written permission.

8. Privacy and Data Protection

Your privacy is important to us.
We collect and process personal information in accordance with data protection laws.
Please refer to our Privacy Policy for details on how we collect, use, and store your data.

9. Your Informed Consent

I also bind myself by contract with regard to the following:
I, therefore hereby grant permission to Nutrition & Wellness House to obtain information from or provide it to authorised persons and parties as agreed upon, if this is regarded to be in the interest of my child, my family or myself.

I fully accept that Nutrition & Wellness House cannot guarantee the outcomes of my nutrition plan, as I am fully responsible for the decisions I make, and Nutrition & Wellness House will not be held liable for my success.

The tools Nutrition & Wellness House provides, such as advice, food journals, eating plans, blogs, nutrition guides and nutrition programmes etc. are meant to assist me in the intervention with the outlook of long term goals.

I undertake to settle the account by EFT or using credit card facilities provided for regardless of the platform used to conduct the session, before the session. If I am using medical aid, I agree to pay a booking fee and the balance for the session will be claimed from my medical aid. If any fees are outstanding after 30 days and arrangement for payment has not been agreed upon (including payments required if medical aid does not pay the amount in full), then legal action may be taken against me for the settlement of the account, all the ensuring costs will be my responsibility. I further agree that a full consultation fee may be charged to my account (or then claimed from my medical aid) for appointments not cancelled at least 24 hours in advance.

I understand there may be potential risks to using telehealth methods, including interruptions, unauthorised access risks and technical difficulties. I also agree not to record any sessions or part thereof as per the POPI Act of South Africa.

10. Contact Information

If you have any questions regarding these Terms and Conditions, please contact:
📧 info@nutriwellhouse.com