Privacy Policy
Last updated: 10 October 2025
This Privacy Policy describes how Nutrition & Wellness House (“we,” “us,” or “our”) collects, uses, and protects your personal information when you visit our website, purchase digital products, or use our coaching and consultation services.
By using this website or providing your information to us, you consent to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of personal information:
1.1 Personal Identification Information
When you visit our website, make a purchase, or book a session, we may collect:
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Full name
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Email address
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Phone number
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Billing address
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Payment details (processed securely through third-party platforms)
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Health or nutrition information (only when voluntarily provided during consultations)
1.2 Automatically Collected Data
When you browse our website, we may automatically collect:
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IP address
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Browser type and version
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Device information
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Pages visited, time spent, and referring URLs
This information helps us improve website performance and user experience.
2. How We Use Your Information
We use your personal information for the following purposes:
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To provide and manage coaching or consultation services
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To process payments and issue receipts
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To send confirmation emails and booking reminders
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To provide access to purchased digital products
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To communicate important updates or respond to inquiries
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To improve website functionality and user experience
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To comply with legal or professional obligations
We will only use your information in ways that are lawful, transparent, and relevant to the purpose for which it was collected.
3. Health Information and Professional Confidentiality
As registered dietitians/nutrition professionals, we adhere to professional confidentiality standards.
Any health or nutrition information shared during consultations is kept strictly confidential and will not be shared with third parties without your explicit consent, except where required by law.
4. Storage and Security of Data
We take appropriate technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction.
Your data is securely stored using encrypted and password-protected systems.
We retain personal information only for as long as necessary to provide services or comply with professional and legal obligations.
5. Sharing of Information
We respect your privacy and will not sell, rent, or trade your personal data.
We may share information only in the following circumstances:
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With third-party service providers (e.g., payment processors, email systems) that help us operate our business — under strict confidentiality agreements.
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When required by law, court order, or regulatory authority.
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With your explicit written consent, if applicable.
6. Cookies and Analytics
Our website may use cookies and tracking tools to enhance user experience and analyse website traffic.
You can adjust your browser settings to refuse cookies or alert you when cookies are being used.
Please note that disabling cookies may affect website functionality.
We may also use third-party analytics tools (such as Google Analytics) to gather non-identifiable usage data to improve our services.
7. Email Marketing and Communications
If you opt in to our mailing list, you may receive occasional newsletters, updates, or promotions.
You can unsubscribe from these communications at any time by clicking the “unsubscribe” link in any email or contacting us directly.
We will never send spam or share your email address with external marketers.
8. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
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The right to access your data
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The right to correct or update your data
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The right to request deletion of your data (“right to be forgotten”)
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The right to restrict or object to certain processing activities
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The right to withdraw consent at any time
9. Children’s Privacy
Our website and services are intended for adults aged 18 years and older.
We do not knowingly collect or store information from children under 18.
If you believe that a child has provided us with personal data, please contact us immediately so we can delete it.
10. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in legal requirements or our business practices.
Any updates will be posted on this page with the new “last updated” date.
We encourage you to review this page regularly to stay informed.
11. Contact Information
If you have questions or concerns about this Privacy Policy or your personal information, please contact us at: